In order to ensure that our support team can help you resolve issue that you might have as quickly and efficiently as possible, we kindly ask that you review the following guidelines before opening your ticket:
- Please check our Topics or FAQs sections first. We work hard to keep these updated and relevant and chances are that your issue may have a solution.
- If your issue is a technical one, please be sure to mention what browser or operating system you are using. As well, if you have a screenshot, please attach it.
- Be specific! The more information that you can provide, the faster we can identify your issue and help you resolve it. Ways to be specific include: 1) steps that you took that led to your issue 2) the specific experience for which you’re creating a ticket 3) the page/section to which you’re referring